Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- The refund request is made within 3 days of the original purchase date.
- The product or service purchased is not used or consumed.
- The refund request is made in accordance with the terms and conditions outlined in this refund policy.
Refund Process
To request a refund, please contact our support team at [email protected] with the following information:
- Your name and contact information.
- The order number or transaction ID.
- The reason for the refund request.
Our support team will review your request and respond as soon as possible. If your refund request is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and reflected in your account.
Non-Refundable Items
Certain items are not eligible for refunds, including but not limited to:
- Downloadable software products.
- Gift cards.
- Services provided by third-party vendors.
If you have any questions or concerns about our refund policy, please contact us at [email protected]. We are here to assist you and ensure that your experience with Ninety Nine Sign meets your expectations.
Refund Timeframe
Once your refund request is approved, the refund will be processed promptly. The time it takes for the refund to be credited back to your original payment method may vary depending on the payment processor and your financial institution. Typically, refunds are processed within 14 business days. If you haven't received your refund within the expected timeframe, please contact us for assistance.
Refund Conditions
Refunds will only be issued for the original purchase amount and will not include any shipping or handling charges, unless otherwise stated. We reserve the right to refuse refunds for items that do not meet the eligibility criteria outlined in this refund policy or for any other reason deemed appropriate by Ninety Nine Sign. Refunds may be subject to processing fees or restocking fees, which will be deducted from the refund amount.
Refund Exceptions
In certain cases, refunds may not be available or may be subject to additional conditions. For example, refunds may not be available for products or services that have been customized or personalized according to your specifications. Additionally, refunds may be subject to delays or limitations due to unforeseen circumstances, such as technical issues or force majeure events.
Refund Policy Updates
Ninety Nine Sign reserves the right to update or modify this refund policy at any time without prior notice. Any changes to this refund policy will be posted on our website and will become effective immediately upon posting. It is your responsibility to review this refund policy periodically for any updates or changes. Your continued use of our website and services after any modifications to this refund policy constitutes your acceptance of the changes.
Contact Us for Assistance
If you have any questions or concerns about our refund policy or need assistance with a refund request, please don't hesitate to contact us. Our customer support team is here to help and can be reached via email at [email protected]. We are committed to providing excellent customer service and ensuring that your experience with Ninety Nine Sign is positive and satisfactory.
Cancellation Policy
If you wish to cancel a purchase or subscription, please contact our support team as soon as possible. Cancellation requests may be subject to additional terms and conditions, and refunds may not be available for certain purchases or subscriptions.
We reserve the right to cancel or suspend your access to our website and services at any time for any reason without prior notice. In such cases, you may be entitled to a refund for any unused portion of your subscription fees, if applicable.
Fraudulent Activity
We take fraudulent activity seriously and reserve the right to investigate and take appropriate action in cases of suspected fraud. If we determine that a refund request is fraudulent or made in bad faith, we may deny the refund and take additional measures to protect our website and services.
If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact us at [email protected]. We are here to help and ensure that your experience with Ninety Nine Sign is positive and satisfactory.
